How to Order
Credit card orders accepted by phone: 631.399.7577
Fax & online ordering coming soon.
DETERMINING BRACELET SIZE
Measure your wrist wherever you would like for your bracelet to fall. That is the bracelet size that you order. For bracelets with toggles, add 3/4".
Items purchased online may be returned within 14 days of receipt, in their original, unused condition with all the tags attached. You must first email us at firstname.lastname@example.org to obtain a Return Authorization (RA) number. All returns must be postmarked within 7 days of receiving your RA number, otherwise your RA number will expire. Please include a copy of your invoice with your return. Be sure to send returns in a sturdy envelope or padded envelope. If your package is damaged we reserve the right to refuse your return. To avoid any problems with your return, we suggest you insure your package for the retail value of the jewelry. If you use USPS, packages must be sent with delivery confirmation to enable them to be properly tracked. We will process your return promptly, although it may take 1-2 billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase. Shipping fees are non-refundable. We are unable to provide refunds for special orders.
Exchanges are processed like returns. Please notify us within 14 days of receipt that you would like to exchange your item. Items must be in their original, unused condition with all tags attached. We'll issue an RA number as well as process the order for the new item. All exchanges must be postmarked within 7 days of receiving your RA number. Any difference in the purchase amount will be charged or credited accordingly. Once the exchanged item is received, we'll ship the new item. Please note, shipping fees are non-refundable on exchange items.
Please contact us for repairs. General repair prices are as follows:
Earrings—$3.00 + shipping
Bracelets—$5.00 + shipping
Necklaces—$10.00 + shipping
Replacing any missing component 8mm and smaller is an additional $5.00 each; larger than 8mm is an additional $10 each.